Terms & Conditions

Website Terms & Conditions


These terms and conditions apply to the use of this website www.crystalisedessex.co.uk (the 'Website'). By visiting Crystalised Essex or by placing an order, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety. If you do not agree to these terms and conditions, you must not use this Website.

We may update or vary our terms and conditions from time to time, so please check this page for the latest version whenever you visit crystalisedessex.co.uk. We can also update and vary the terms and conditions by notice on other pages of this Website.


ALL orders take between 10 - 14 days before they are complete and ready to ship to you ( This does not include weekends or bank holidays ) They are then posted on a 3-5 working day signed for courier service

During CHRISTMAS our turn around will increase to 4-8 weeks due to it being our busiest period


Trading details

Whenever you buy a product through this Website, you will be contracting with Crystalised Essex

Product description

We use our reasonable endeavours to make sure that every product on crystalisedessex.co.uk is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout. Crystalised Essex disclaims all representations and warranties that the content or information on this Website is accurate, complete, up to date or does not infringe the rights of any third party.

Placing your order

When you place an order with us (by choosing an item and completing our online checkout process), we will send you an acknowledgement by email. This will detail the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order.

Our acceptance of your order only takes place when we dispatch it. A ‘purchase contract’ between you and Crystalised Essex is therefore made at the point of dispatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.

From time to time, we may not be able to accept an order for the following reasons:

If, Where we cannot obtain authorisation for your payment

If there has been a pricing or product description error

If you do not meet any eligibility criteria set out in our terms and conditions

If the order for any personalised products contains reference to any copyrighted information where you have not obtained permission

If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience

We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.

Turnaround Time.

Our website states that turnaround for personalised orders is approximately 10-14 working days from date of order to date of dispatch.  This does not include weekends or bank holidays. You will find this information under our Delivery section. This is due to extremely high demand for our products and as all items are handmade / custom made with a lot of care & attention going into each item.

We do accept orders from outside of the UK. Orders will be processed in the same way under our same turn around times. However, shipping times will be different. Items can take up to 10 days depending on where the order is being shipped to.

Personalising / Customising your order.

Crystalised Essex aims to provide you with a fast, high-quality service, so any products you order are immediately sent for production. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. We cannot refund items where the personalisation has been mis-spelt due to an error made by you. We therefore ask you to check the details of your order carefully.

When placing an order for a Personalised product, we always send the customer a preview to confirm before we go ahead and print. This preview is for the customer to check that everything is spelt correctly and that nothing has been missed out on your order. We allow 7 days from the date we send the preview for you to reply and confirm. If we do not hear from you, then we will have to continue with your order and process it into print. Any mistakes noticed at a later date we then cannot be held responsible for, as we have given you the opportunity to thoroughly check this through. 


At Crystalised Essex you can pay for your goods using Paypal.  You do not need a PayPal account to complete your transaction. Please select the Paypal link, and when the page opens there is an option to select ‘pay with a bank card’

Goods dispatched from London

Goods dispatched from Essexs are shipped by MyHermes

Postage and packaging charges

For most items, prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage. In some cases, prices shown may include postage and packaging. If this is the case this will be clearly stated.


To the UK & Eire: £8 for foot wear / £5 for accessories. To The EU: £17.99 for footwear / £8.99 To the US: £20.99


We know just how important it is that your order arrives on time. We will therefore complete your order within our stated turnaround time & will email you to inform you that your order has been dispatched. You will also receive either a notification text/email from our courier at point of dispatch.

General dispatch information

Please note:

The dispatch date is the day we ship your order NOT the day it will be delivered.

We cannot be held responsible if any of the details you have given us in your delivery address are incorrect

Changing or cancelling an order

Your Crystalised Essex order is made just for you. As soon as you realise you have made a mistake, please email or call us within 24 hours at contact@crystalisedessex.co.uk

Emails & telephone calls are answered during business hours (9.30am - 6.00pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes.

Returns and refunds

At Crystalised Essex we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement. Please note we do not grant returns/exchanges for issues with sizing, colour, spelling etc we only accept returns if an item is faulty. All items should be inspected by the customer immediately on receipt of goods, and any defects reported within 1 day of purchase being received. Claims outside of this period will not be validated. Due to the personalised & customised nature of your item, if you are eligible for refund/exchange we will only refund/exchange faulty items if your item is in a new, unworn condition.

If You Change Your Mind

1.1 You have a legal right to cancel the contract (subject to certain exceptions set out below) without giving any reason within 14 days of the day after you receive the Goods. This is the “Cancellation Period”.

1.2 You can cancel by sending Us the cancellation form provided or by letting Us know by e-mail to contact@crystalisedessex.co.uk; You should keep evidence of having given notice of cancellation, such as an e-mail receipt.

1.3 You must return the Goods to Us (at your own risk and cost) within 14 days of notifying Us that You wish to cancel by sending them (by recorded delivery or courier) We will not be responsible for any costs associated with returning the Goods to Us.

1.4 The Goods must be returned unused with the original packaging.

1.5 If the nature of the Goods means that You cannot return them by post, You will be responsible for the cost of couriering the Goods to Us; if you contact Customer Services we will try to provide You with an estimate of the courier cost.

1.6 We will ordinarily refund the full purchase price together with the standard delivery charge paid within 14 days of receiving the returned Goods or proof of postage of the same. If You chose to pay extra for express delivery, We will only refund the cost of standard delivery. Please note though that if You want to return only some items but keep the rest of Your Order, You may not be entitled to a refund of the delivery charge.

1.7 You must take care of the products before You return them to Us. We may reduce the amount We refund to You if You use them, damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value.

1.8 You do not have the legal right to cancel any Goods which have been personalised to your requirements (for example customised footwear, customised accessories and personalised/bespoke canvases).


Please Make sure that all Names/Words are spelt correctly, and that you have chosen the correct colour scheme (background and font) because once your order is placed, this CANNOT be changed. We try to source the best possible colour to what you have noted in your order, however if you want to be specific you will need to provide us with the colour code, because there are 100's and 1000's of colours to choose from. 

We only use CLEAR SWAROVSKI CRYSTALS on our canvases. However, if you would like us to use a specific colour please check the colour chart on our website and email us before placing an order, we will then try to source that colour for you for an extra charge as colour swarovski crystals are more expensive than clear

You will receive an email with a PREVIEW of your Canvas design before printing, Please allow up to 5 days before you receive this.

ALL orders take between 10 - 14 days before they are complete and ready to ship to you, they are then posted on a 3-5 working day courier service

Once you receive your preview canvas via email please check that all names and dates are correct as once you confirm your preview we will go ahead and print your canvas. We will then not be held responsible for any fault in words / dates or spelling mistakes.

All of our canvases are handmade to order. We use natural pinewood frames. The sizes we produce them in are as follows
A4 8X12 inches
A3 12X16 inches
A2 16X20 inches
A1 20x30 inches


Please note:
We do not Make Phone cases or Footwear. We order our stock from reputable sellers either online or in store. 

All items are MADE TO ORDER, so we order in ALL products as and when we receive an order from our customers.

We ALWAYS check that the item is in the condition it should be, Once inspected, we then begin to crystalise the product
If there is ANY fault with the item at a later date, we cannot be held responsible for this. We are a CRYSTALISING COMPANY ONLY. 

Phone cases are handled daily, so for that reason we cannot offer any form of refund/return on loss of crystals.

On the odd occasions we may not be able to source the EXACT colour you purchase on our website, so we will source the next best colour/design so that we can still process your order. For example. if we cannot source the plain black case, we will then purchase the black glitter. If both are not available we will contact you and offer a different colour, if not then we will refund you.

(1)    Introduction

These terms of use govern your use of our website; by using our website, you agree to these terms of use in full.  If you disagree with these terms of use or any part of these terms of use, you must not use our website. 

(2)    Credit

This document was created by SEQ Legal.

(3)    Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages [or [other content]]  from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use. 

You must not:

(a)    republish material from this website (including republication on another website);

(b)    sell, rent or sub-license material from the website;

(c)    show any material from the website in public;

[(d)    reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;]

[(e)    edit or otherwise modify any material on the website; or]

[(f)    redistribute material from this website [except for content specifically and expressly made available for redistribution [(such as our newsletter)].]

[Where content is specifically made available for redistribution, it may only be redistributed [within your organisation].] 

(4)    Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

[You must not use our website to transmit or send unsolicited commercial communications.]

[You must not use our website for any purposes related to marketing without our express written consent.] 

(5)    Restricted access 

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If [we provide you with / you generate] a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the password is kept confidential. 

You must notify us in writing immediately if you become aware of any unauthorised use of your account or password. 

You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.

You must not use any other person's user ID and password to access our website[, unless you have that person's express permission to do so].

[We may disable your user ID and password at any time in our sole discretion with or without notice or explanation.]

(6)    User content 

In these terms of use, "your content" means material (including, without limitation, text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media. You also grant to us the right to sub-license these rights and the right to bring an action for infringement of these rights.

You warrant and represent that your content will comply with these terms of use.

Your content must not be illegal or unlawful, must not infringe any third party's legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). 

You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

[Notwithstanding our rights under these terms of use in relation to your content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.] 

(7)    Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(8)    Limitations and exclusions of liability 

Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law. 

The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these terms of use or in relation to the subject matter of these terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

[To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.] 

[We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.]

[We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.] 

[We will not be liable to you in respect of any loss or corruption of any data, database or software.]

[We will not be liable to you in respect of any special, indirect or consequential loss or damage.] 

(9)    Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use[, or arising out of any claim that you have breached any provision of these terms of use]. 

(10)    Breaches of these terms of use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(11)    Variation 

We may revise these terms of use from time to time. Revised terms of use will apply to the use of our website from the date of publication of the revised terms of use on our website.

(12)    Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use. 

(13)    Severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. 

(14)    Exclusion of third party rights

These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party. 

(15)    Entire agreement

Subject to the first paragraph of Section [8], these terms of use[, together with our privacy policy,]  constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of our website.

(16)    Law and jurisdiction 

These terms of use will be governed by and construed in accordance with English  law, and any disputes relating to these terms of use will be subject to the [non-]exclusive  jurisdiction of the courts of England and Wales.


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